FAQ

We offer free standard shipping on all orders over $69. Subscribe to our newsletter to receive 10 % off and free shipping with no minimum purchase. Depending on the delivery address, additional delivery charges may apply.

For enhanced security and expedited handling, we provide a Secure Shipping option for $7.99, which includes priority processing, comprehensive insurance, and detailed tracking updates.

Take a look at our SHIPPING & DELIVERY POLICY to learn more.

Standard shipping typically takes between 1-3 business days and the delivery time is between 5-18 business days (excluding shipping time). With Secure Shipping, your order is prioritized, often reducing delivery time. Please note that delivery times may vary based on your location and external factors.

Currently, we ship exclusively within the United States. We are exploring options to expand our shipping destinations in the future.

Final sales tax is calculated based on the shipping address zip code where the merchandise is being delivered. To get an estimated sales tax calculation, utilize the Estimated Sales Tax field located in the shopping bag.

Please note: This is an estimated calculation; the amount may change depending on the location (zip code) where the merchandise is shipped.

Once your order has been placed, it is not possible to request a cancellation or modification. This is because the information is immediately validated and transmitted to our warehouse for fast shipping. However, you can still request a refund once you have returned the order after receipt.

You can track your package on our tracking page here: Order Tracking.

You will also receive an email—and a text if you choose that option—with your tracking number and estimated delivery date.

We want you to love your Lueela jewelry. If you're not completely satisfied, we accept returns of unworn items in their original condition within 60 days of delivery for a refund. Please note that custom and made-to-order pieces are non-refundable.

The customer is responsible for sending and returning the parcel at his charge. It must be returned to the address indicated in order to proceed with the examination and potential refund of the order.

Learn more with our return policy HERE !.

To start a return or exchange, please contact our customer service team with your order details.

They will provide you with instructions and a return authorization. Ensure that items are securely packaged to prevent damage during transit and that it is in the conditions required for returns.

Note : Return shipping costs are at the customer's expense.

Due to the personalized nature of custom designs, we cannot accept returns or exchanges on these items. We encourage thorough communication during the design process to ensure your satisfaction.

There are multiple scenarios for receiving your refund, so please take note of the information in our RETURNS & REFUNDS POLICY !

Wondering how your refund will be processed? Here's how, depending on the method you use:

Credit and Debit Cards: The same account used to make the purchase will be credited.

Payment processor: If you use payment services such as Paypal, GooglePay, AmazonPay, ApplePay... The amount will be credited by the same source used for payment.

e-Gift Card: e-Gift cards cannot be returned (except where required by law). Refunds on returned merchandise purchased with a gift card will be applied to a new e-gift card.

Hand-wash in cold water with a mild, color-safe detergent. Gently squeeze don’t wring—the fabric, then lay flat or hang in the shade to air-dry.

Yes. Use a delicate cycle inside a mesh garment bag. For silk or heavily beaded styles, professional dry-cleaning is recommended, ask for a gentle solvent.

Blot (never rub) with a damp cloth. For oil spots, sprinkle talc or cornstarch, wait 15 minutes, brush off, then wash as usual.

Light steam on the reverse side. Avoid direct contact between a hot iron and any embellishments; always use a pressing cloth.

Hang it on a padded hanger in a cool, dry space, or fold loosely in a breathable cotton garment bag. If possible, skip plastic covers, they trap moisture.

Absolutely. Every kaftan is covered by our 60-day Quality Guarantee against manufacturing defects in fabric, seams, or trims.

Normal wear and tear, damage from improper care (hot dryers, bleach, etc.), alterations, or accidents such as snags and spills.

Size exchanges fall under our 60-day return policy (items must be unworn and unwashed). Start the process from your order page or contact SUPPORT !.

We accept major credit cards, including Visa, MasterCard, American Express, and Discover. Payments can also be made via PayPal, GooglePay, ApplePay... for your convenience.

Our site is hosted on Shopify.Inc and has an SSL security certificate. Therefore, all information relating to pages, content, credit cards and transactions is protected.

You can also see that this certificate is in force thanks to the presence of “HTTPS” in our URL.

So yes, our website is fully safe and secure to ensure the best customer experience.

if your payment isn’t going through, here are a few steps you can try:

Check your payment details – Ensure that your card number, expiration date, and CVV code are entered correctly.

Try a different payment method – We accept major credit cards, PayPal, and other secure payment options.

Contact your bank – Sometimes, banks block online transactions for security reasons. A quick call to your bank may resolve the issue.

Clear your browser cache – Sometimes, stored data can cause errors during checkout. Try refreshing the page or switching to a different browser.

Try again later – If the issue persists, wait a few minutes before trying again or use another payment method.

If you’re still having trouble, feel free to contact our customer support team, and we’ll be happy to assist you.

Yes! You can enter your discount code at checkout before finalizing your order. Here’s how:

Add your favorite pieces to your cart.

Proceed to checkout.

Locate the “Discount Code” field.

Enter your promo code and click “Apply” to see the updated price.

⚠️ Important: Only one discount code can be used per order, and some promotions may not be combinable. If your code isn’t working, double-check for typos, expiration dates, or eligibility.

⚠️ Exception: The two discount codes you receive when you subscribe to our newsletter can be applied either together or separately to your order.

Yes, gift cards are available in any value from $25 to $500.

The gift card is an e-card, it can be used anywhere in the world without any problem only on our website.

Also, the gift card can only be sent by email.

The gift card is not nominative and can be transferred to a third person.

However, please be careful not to give your gift card codes to anyone with malicious intent. Kaftan Dresses disclaims all liability that may arise from the use of a gift card not authorized by its purchaser and/or the person intended to receive it.

Yes, the gift card must be used in full 12 months after purchase.

If the time limit is exceeded and you still have an amount left, it will be lost with the gift card.

The balance of the gift card can be used for full or partial payment. The difference must be paid in order to take full advantage of the gift amount if it is not sufficient for your order.